What is the POPI ACT?
We respect your right to privacy and therefore aim to ensure that we comply with the legal requirement of the POPI Act which regulates the manner in which we collect, process, store, share and destroy any personal information which you have provided to us.
Your privacy is important to us. We strive to ensure that our use of your personal information or personal data is lawful, reasonable, and relevant to our business activities, with the goal of improving our services and your experience.
This privacy notice sets out what personal information we collect from you when you use our platform (which could be our website or any other electronic platform), how we collect your personal information, why we collect it and how we use it, and related matters.
Please read this privacy notice carefully to understand our views and practices regarding your personal information and how we will treat it. You can contact us if you need any clarity or assistance, using the contact details set out at the end of this policy.
With consideration and compliance with South African privacy, protection, and other consumer laws as applicable.
Why do we collect Personal Information?
We collect personal information in order to liaise with you telephonically or via email so that we may:
Respond to any query or comment received from you;
Inform you of new services;
Enable us to process, validate and verify information and requests for the supply of services;
For the purposes for which you specifically provided the information.
Processing of Information
We will only share your personal information:
- In order to comply with applicable law or with legal process served on our company;
- In order to protect and defend the rights or property of our company;
- With employees and/or third parties / international organizations who assist us in providing services to you and thus require your personal information in order to render a proper and efficient service. We will ensure that all such employees and third-party service providers, having access to your personal information, are bound by confidentiality agreements.
Security Measures
We will treat your personal information as strictly confidential. Take appropriate technical and organizational measures to ensure that your personal information is kept secure and is protected against unauthorized or unlawful processing, accidental loss, destruction or damage, alteration, disclosure, or access. We will promptly notify you if we become aware of any unauthorized use, disclosure, or processing of your personal information and provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable request. We will not retain your personal information longer than the period for which it was originally required, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
ALTHOUGH WE TAKE THE AFOREMENTIONED PRECAUTIONS IN PROTECTING YOUR PERSONAL INFORMATION, WE SHALL HOWEVER NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION IF BEYOND OUR REASONABLE CONTROL.
Collection of Information by “Cookies”
You are aware that information and data is automatically collected through the standard operation of the internet servers and using “cookies.” “Cookies” are small text files a website can use to recognize repeat users, facilitate the user’s ongoing access to and use of the website and allow a website to track usage behavior and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto your system and damage files. Generally, cookies work by assigning a unique number to you that has no meaning outside the assigning site. If you do not want information collected using cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you with certain features (e.g., customized delivery of information) available on our website.
Your rights
You have the right to:
- Rectify your Personal Information collected by us;
- Object to the processing of Personal Information (subject to legislation);
- Request the return or destruction of Personal Information (subject to legislation;
- Lodge a complaint with our company.
All inquiries must be addressed to the deputy information officer:
Christine Coetzer can be contacted via email at popi@deck.co.za or via telephone at (021) 5598373
You can also complain to the Information Regulator if you are unhappy with how we have used your information.
Their contact details are as follows:
The Information Regulator (South Africa)
JD House, 27 Stiemens Street,
Braamfontein, Johannesburg 2001
Complaint’s email: complaints.IR@justice.gov.za